A: For the best Hopin experience we recommend: • Using Google Chrome or Firefox (Please avoid Brave, Safari, and Microsoft IE or Edge). • Make sure your browser is up to date, you can download Google Chrome here: https://www.google.com/chrome/ • Check your internet speed and network. Hopin recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality – test your speed here. • We recommend attending the event using a laptop or PC, as we cannot guarantee it will work flawlessly on mobile.

A: No. Hopin runs in your browser (just ensure you are using Google Chrome or Firefox).

A: When an area (e.g. Stage) is “live” according to the event schedule, the red “LIVE” tag will be shown, indicating to attendees where the action is at the time. The “What’s happening now” button in the Reception area allows you to one-click navigate to where the action is. Keep track of any announcements and pinned messages from the organisers in the event chat.

A: When an attendee clicks the Ready button they are immediately matched with a random fellow attendee via face-to-face video, similar to chat roulette. Meetings end automatically after three minutes. Attendees can leave at any time. Conversation partners may decide to share contact information by clicking the Connect button. If both parties click Connect, the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account.

A: Networking conversation partners may decide to share contact information by clicking the Connect button. If both parties click Connect, the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account.

A: The event chat is for event-wide discussions. It’s accessible on every page of the platform. We recommend keeping all discussion to the ‘event chat’, unless you are in ‘sessions’ where we would recommend using the ‘session chat’.

A: Attendees can message each other through direct messages. To send a DM, find the person you wish to chat with in the People tab, click their profile photo and send the message. If you have received a message the envelope icon will notify you at the top right of your screen.

Please follow the below steps: 1. Ensure you are signed up/signed in to Hopin here: https://hopin.to/ and have created your profile.

2. Have you accepted your registration email sent by the organisers?

3. Are you using Google Chrome or Firefox?

4. Please ensure you do not have multiple browser tabs open

5. Close all other applications i.e. Outlook, Microsoft Teams etc.

6. Please ensure your firewalls do not block you from connecting (check Hopin settings with your IT department)

7. Please try connecting on a personal laptop/device or your mobile

8. If still issues after the above, close everything down, re-boot your computer and try again 

A: Audio/Video Tips:

1. No sound?

Try clicking the MUTE / UNMUTE control on the player. You can also adjust the Volume control in the player and on your device. If you are using a headset, ensure it is plugged in correctly and enabled.

2. No picture?

Try clicking the PAUSE / PLAY button on the player.

3. Poor quality video?

The video quality depends on your available bandwidth. Ideally you required 2.5Mbps.

A: If you experience any technical difficulties during the event, you will see an icon called Moderator Chat on the right side of your screen where you can type any technical questions to the moderator.

Live Events (Pty) Ltd is not responsible for internet outages or technical difficulties. If you experience any issues during the event, don’t hesitate to reach out to the event organiser via email.